Shipping & Returns 

All orders are shipped via USPS Ground or UPS Ground unless otherwise specified. Shipping times and methods may vary based on the destination.

HDC is not liable for delays in shipping or delivery caused by factors beyond our control, including but not limited to weather conditions, customs delays, or carrier issues. Once an order has shipped, HDC relinquishes control over the shipment and can only provide the tracking number for reference. HDC is not responsible for lost or stolen packages after the shipping carrier marks them as delivered. 

Please note that all shipping fees are non-refundable once the order has been processed and shipped. Additionally, orders containing multiple personalized items may be shipped separately and may arrive at different times.

Custom or personalized items are made to your specifications; therefore, no returns or cancellations are permitted once production has begun. It is the client’s responsibility to thoroughly review and approve all proofs.  For items without a complimentary proof, or if the client opts to forgo the proofing process, the client assumes full responsibility for any errors present in the personalization form. HDC is not responsible for printing errors that result from incorrect information provided by the customer.  If a printing error is made that was not present in the approved proof, your item will be reprinted at no cost. If you receive an item with an error caused by our mistake, please contact our team immediately.